FAQs

Can I cancel or change my order?
If you would like to cancel an order please contact us as quickly as possible at orders@soleilblue.com. We will do our best to accommodate you. Unfortunately, because our order fulfillment process is designed to get the order to you as quickly as possible, we cannot guarantee we will be able to cancel an order once it has been placed.

 

How do I track my order?
You will know your order has been processed for shipment as soon as you receive your shipping confirmation email. This email will contain your tracking number. Please use this number in order to track your package. Please allow up to 24 hours for your tracking number to show movement.

 

Do you ship internationally?
Yes, we do ship internationally to select countries. Please choose your desired country at check out in order to see where we ship. 

 

Why was my order cancelled?
While in most cases out of stock merchandise is reflected prior to the checkout process, there are situations when an out of stock item may not be evident until the order picking process. This may result in the cancellation of an item off of your order, or your order entirely. We will do our very best to notify you as soon as an issue with your order arises.

 

What form of payment do you accept?
We accept Soleil Blue giftcards, Visa, Mastercard, Discover, and American Express credit cards. We also accept Paypal & Amazon payments.

 

What shipment methods do you offer?
Our standard shipping method is USPS priority mail. If located within the United States, our order will likely be delivered within 2-3 business days. We also offer UPS 2nd Day Air and UPS Next Day Air Saver. For international orders, please select the destination country at check out to see what shipping methods we have available for your selected country.

 

What happens if my package is marked "return to sender"?
Return to sender packages are those that are returned back to us as undeliverable. All return to sender charges will be passed on to the customer. All of our packages are insured. High value packages may require a signature upon delivery. UPS & USPS will generally make 3 delivery attempts before they mark the package "return to sender". If there is an error in the shipping address causing the package to be returned, there will be a charge to resend to the corrected address. Please review your shipping address carefully before you submit your order. If you see a problem and need us to fix the address please contact us as soon as possible.

 

Sales Tax
Sales tax is only charged to orders shipped within the state of California.